Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t

Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t

Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t

Lead end to end email effort for assigned business area/products and ensure timely activation of promotional email content. Identify email best practices and drive development, implementation, and reporting of email campaign performance to increase overall effectiveness. Evaluate and report on email campaign performance, test results/learnings, and data insights to the pr

Lead end to end email effort for assigned business area/products and ensure timely activation of promotional email content. Identify email best practices and drive development, implementation, and reporting of email campaign performance to increase overall effectiveness. Evaluate and report on email campaign performance, test results/learnings, and data insights to the pr

Implements compliance risk management methodologies and framework to drive consistency in analyzing, aggregating, reporting, and managing compliance risks Applies compliance risk management disciplines to identify, assess, mitigate, manage, and report on compliance risks as part of the enterprise wide compliance risk assessment and other compliance risk activities Support

Responsible for developing software with the Pega platform to support a large scale IT system Responsible for working on Pega development stories and tasks to completion with each sprint as part of an Agile delivery team that uses Scaled Agile Framework (SAFe) Participate in Epic, Story, Task identification, and elaboration activities and promote Pega capabilities to maxi

Responsible for developing software with the Pega platform to support a large scale IT system Responsible for working on Pega development stories and tasks to completion with each sprint as part of an Agile delivery team that uses Scaled Agile Framework (SAFe) Participate in Epic, Story, Task identification, and elaboration activities and promote Pega capabilities to maxi

Responsible for developing software with the Pega platform to support a large scale IT system Responsible for working on Pega development stories and tasks to completion with each sprint as part of an Agile delivery team that uses Scaled Agile Framework (SAFe) Participate in Epic, Story, Task identification, and elaboration activities and promote Pega capabilities to maxi

Analyze new and existing accounting guidance and federal regulations to ensure that Navy Federal is in compliance with established standards Interpret emerging accounting policies and make recommendations for changes to remain in compliance Prepare ad hoc and required industry and regulatory reports including audit inquires in compliance with internal and external regulat

Serve as marketing campaign executional product owner within scrum teams, supporting lead product owner in translating vision and directing execution of holistic marketing strategy to ensure engaging messaging and creative assets for integrated campaigns, prospecting campaigns, engagement campaigns, and product launches Support the business, Chief Product Owner, lead Prod

Maintain internal application security controls, parameter files, RACF SETROPTS and RRSF Settings records, and other control mechanisms requiring subject matter expert (SME) knowledge Design and maintain internally used mainframe tools (e.g., zSecure, CARLa, ETF/R, various REXX Execs, EasyTrieve programs, some number of Cobol programs, SAS programs, SQL inquiries via SPUF

Maintain internal application security controls, parameter files, RACF SETROPTS and RRSF Settings records, and other control mechanisms requiring subject matter expert (SME) knowledge Design and maintain internally used mainframe tools (e.g., zSecure, CARLa, ETF/R, various REXX Execs, EasyTrieve programs, some number of Cobol programs, SAS programs, SQL inquiries via SPUF

Maintain internal application security controls, parameter files, RACF SETROPTS and RRSF Settings records, and other control mechanisms requiring subject matter expert (SME) knowledge Design and maintain internally used mainframe tools (e.g., zSecure, CARLa, ETF/R, various REXX Execs, EasyTrieve programs, some number of Cobol programs, SAS programs, SQL inquiries via SPUF

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities